FAQ

How can I track the progress of my order?
Your order will be assigned a status based on its place in line behind other orders. You can check the status of your order by logging into your account. 

Here is a definition of each status:
New- Your order has been received and is awaiting review.
Scheduled - Your order has been placed on our production schedule to meet the lead time specified.
In Production - Your order has begun cutout, assembly, and finishing.
Packaging - Your order is getting hardware installed and being prepared for shipment.
Shipped - Your order has shipped and the tracking number is available on your account page. You will also receive the tracking number by email.

What is your warranty?
All products manufactured by AudioRax LLC have a lifetime warranty. See Terms for details.

What is the "Rack Rail Inset Dimension" option?
This is the distance the rack rails are mounted in place relative to the front edge of the rack. Most people choose the default 1/2" for equipment knobs and buttons to not protrude beyond the front of the rack. For a sleeker look, you can choose 1/4" or 1/8".

I want to match a finish from a previous order. Can you do this?
Of course! Please contact us before placing the order.

I want a black finish. Which stain should I choose?
The Ebony Stain will give you the darkest finish. It will be black, but still show some of the wood grain.

I want a double or triple bay rack that I do not see as a stock design. Can you do this?
Absolutely! Due to shipping restraints, some racks just cannot be built as one unit. It must ship as separate units to be bolted together on site. See our connector bolts page fore more information. Connector Bolts (4 Pack)

How soon will my order ship?
Due to the number of options available for our products, it is impossible to keep everything in stock. Therefore, all products are made to order. See our shipping policies for build and ship times. These are an estimate and depend on current order volume.

Do you offer a rush service?
Many of our products have the option of a rush/expedite fee of 25%. If this service is available for the product you are looking at, it will be the last drop-down menu option. The rush time listed is production time only. Transit time will be in addition to the production time.

Why do I see Paypal as the only payment method?
You must enter your zip code in the billing and shipping address at checkout to see all available payment methods. We accept Visa, Mastercard, American Express, Discover, Paypal, and Paypal Credit.

How is shipping calculated?
Shipping rates are real-time carrier calculated. This means you pay the exact shipping cost. Never more.

Do you ship international?
Yes. Add your items to the cart for a shipping estimate or contact us for a quote. Once your items are in the cart, choose your country from the list for a shipping estimate. Duties and Customs Fees are the responsibility of the customer.

How do I get a shipping estimate to Canada?
Once your items are in the cart, view the cart page. At the bottom of the page, change the default country from United States to Canada. Select your province in the second drop-down menu. Enter your zip code in the third option field. Click on "Calculate". You will see UPS Standard Ground as a returned shipping option. This option requires you to pay all customs fees and taxes upon delivery.

Do you take custom orders?
You bet! Contact us for a custom quote.