Terms

Payments
All credit card payments are charged at the time the order is placed.

Return Policy
The products made and sold at AudioRax LLC are guaranteed to satisfy! If you change your mind about your purchase from us or need to return it for any reason, please email or call us within 15 days. We will make arrangements to exchange, replace, or accept your return and refund you the original amount of the purchase price less shipping. Returns must be received in original packaging in new, unused, and undamaged condition. A return for refund does not come under our warranty conditions below, therefore you will be responsible for the cost of return shipping.

If you receive a defective item, AudioRax LLC will at its discretion and expense, replace any parts that are found defective within 15 days of purchase. AudioRax LLC must be notified by email with supporting pictures of defective item or part. Our 15 day warranty covers the replacement of any defective item or part, it does not cover a refund for a return. If you would like to cancel your order and return the product, you will need to make arrangements to return the item to us as outlined in our returns policy above.

All products must be returned in original condition. Coverage for insurance, brokerage, duties on returned items is the responsibility of the shipper. A product that has been shipped back to us in used/damaged condition will be refused or may be subject to an additional restocking fee. No returns will be authorized beyond(15) days after receipt of merchandise. After 15 days the item will be treated as under Warranty. The liability of AudioRax LLC is limited to, and will not exceed, the replacement price of your purchase. AudioRax LLC will not be held liable for any special, incidental or consequential, damage or injury resulting from the possession, use, misuse or loss of the merchandise manufactured and or sold either directly or indirectly through AudioRax LLC including our regular and custom ordered manufactured products, wholesale items, or products made by other companies and sold through AudioRax LLC.

Disclamer
The photos shown on the "Wood Species" and "Stain Colors" pages are for reference purposes only. These photos have been reproduced by the stain manufacturer using digital production techniques. Actual appearance on the finished product can vary due to factors such as variations in the wood (ie: variations in wood grain, moisture content, etc...) as well as variations in the way your monitor may display these images. For these reasons, AudioRax LLC cannot be responsible for your stain or wood choice. We highly recommend you order a sample.

Warranty
All products manufactured by AudioRax LLC have a lifetime warranty to the original owner. If you believe you have a warranty issue, please contact us.

Product Availability
Availability is not guaranteed on hardware and accessories. We attempt to keep stock up-to-date on the website, but this is not always possible.