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All credit card and Paypal payments are charged at the time the order is placed.

NET Terms / Purchase Orders
Credit, purchase orders, or NET terms, may be accepted or issued on a case-by-case basis. Please contact us before placing an order to discuss these options. Accounts not paid within 30 days of the date of the invoice are subject to a 2% monthly finance charge. Any balance due over 60 days will be assigned to a third-party collection agency.

Return Policy
The products made and sold at AudioRax LLC are guaranteed to satisfy. If you change your mind about your purchase from us or need to return it for any reason, please email or call us within 30 days. We will make arrangements to exchange, replace, or accept your return and refund you the original amount of the purchase price, less shipping costs and any applicable expedite fees. Returns must be received in original packaging in new, unused, and undamaged condition. Any damaged packaging or products may be subject to a 20% restocking fee, or refused entirely depending on the condition. A return for refund does not come under our warranty conditions below; therefore you will be responsible for the cost of return shipping. There are no returns on special order or custom made products.

If you receive a defective item, AudioRax LLC will at its discretion and expense, replace any parts that are found defective. Please inspect all items within 48 hours of receiving them for damage. AudioRax LLC must be notified by email with supporting pictures of defective item or part. Our warranty covers the replacement of any defective item or part; it does not cover a refund for a return. If you would like to cancel your order and return the product, you will need to make arrangements to return the item to us as outlined in our returns policy above.

All products must be returned in original condition. Brokerage and Duties fees on returned items is the responsibility of the shipper. A product that has been shipped back to us in used/damaged condition will be refused or may be subject to an additional restocking fee. No returns will be authorized beyond (30) days after receipt of merchandise. After 30 days the item will be treated as under Warranty. The liability of AudioRax LLC is limited to, and will not exceed, the replacement price of your purchase. AudioRax LLC will not be held liable for any special, incidental or consequential, damage or injury resulting from the possession, use, misuse or loss of the merchandise manufactured and or sold either directly or indirectly through AudioRax LLC including our regular and custom ordered manufactured products, wholesale items, or products made by other companies and sold through AudioRax LLC.

Cancellation Policy
You may cancel an order without liability if the products have not yet started production. If the order has shipped, the product is your property and refusing delivery will not constitute a cancellation of your order. If you fail to take total delivery of the order, you agree to pay a cancellation fee equal to the freight, shipping, and any other transit costs for delivery, storage, and return of goods. In addition, you will be subject to a 20% restocking fee.

The photos shown on the "Materials & Finishes" pages are for reference purposes only. These photos have been reproduced by the stain manufacturer using digital production techniques. Actual appearance on the finished product can vary due to factors such as variations in the wood (i.e. variations in wood grain, moisture content, etc...) as well as variations in the way your monitor may display these images. For these reasons, AudioRax LLC cannot be responsible for your stain or wood choice. We highly recommend you order a sample.

All products manufactured by AudioRax LLC have a five year limited warranty to the original owner. The warranty does not cover normal wear and tear. Warranty is limited to wood components that are physically manufactured by AudioRax LLC. Certain conditions such as temperature and humidity may cause wood to contract or expand and split. These natural occurring issues will be treated on a case-by-case scenario. If you believe you have a warranty issue, please contact us.

Product Availability
Availability is not guaranteed on hardware and accessories. We attempt to keep stock up-to-date on the website, but this is not always possible.